There is no minimum order value. You can find more information about shipping here.
In any case, simply enter your work address as the delivery address.
Click e.g. In the Masalo Shop at the top of the website you will see a picture of the Masalo Cuff MED. Click on the cuff or anywhere on the product and a window will open. Choose the right size (be sure to follow the measuring instructions), add it to your shopping cart and then proceed to payment. If you encounter any problems or have any questions, please do not hesitate to contact us.
You can view the status of your order at any time in your customer account.
A completed order can no longer be changed. However, as long as the order has not yet been packed, you can cancel it in your customer account and place a new order if required.
We do not charge shipping costs.
Your tracking number will be sent to you by e-mail as soon as your order has been dispatched.
As soon as payment has been received, your order will be dispatched.
All orders placed and paid for by 12 noon will be dispatched on the same day.
If the parcel has visible external damage, please refuse to accept it and contact us. If the parcel is in order but the goods are damaged, we are very sorry. Of course, this must not happen. Please contact us and send us photos of the damaged goods. We will take care of it.
Something went wrong with your order and you have received the wrong goods or something is missing? We are very sorry, of course this should not happen! Please contact us by e-mail or contact form and let us know what is wrong with your order. We will contact you and ensure that you receive the correct goods as quickly as possible.
Additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which are not paid by us or invoiced by us, but are to be paid by you directly to the responsible customs or tax authorities. Please contact the relevant authorities for details.
You can pay at naosu24.ch with credit cards, Klarna, PayPal, Apple & Google Pay or by bank transfer.
As soon as your order has been dispatched, you will receive the invoice by e-mail. You will also find a copy of the invoice in your customer account.
All our payment methods are free of charge.
We are sorry that you are not satisfied with the item. If you have any questions about the correct fit (e.g. a cuff so that it works properly), you can contact us at any time - we will be happy to help you. You have the right to cancel your purchase within fourteen days without giving any reason. The fourteen-day withdrawal period begins upon receipt of the purchase. Please contact us for support via E-Mail,
our Contact form or read the Revocation conditions Further information.
You have the right to cancel your order within fourteen days without giving any reason. You can find further information in our Cancellation policy or contact us via e-mail or our Contact form.
If you wish to return your order, please contact us via E-Mail or via our Contact form so that we can help you.
As soon as we have received and checked the returned item, the refund will be initiated immediately.
We will be happy to provide you with a return label. Simply contact us by E-Mail or via our Contact form to initiate the process.
You have fourteen days from receipt of the parcel to report any faulty items. Please read our Cancellation conditions or contact us via E-Mail or Contact form.
You have fourteen days from receipt of the parcel to return your order. You can find further information in our Cancellation policy or contact us via E-Mail or Contact form.
Unfortunately, it is not possible to exchange items as the invoice is based on the size ordered. However, you can simply return the item and then order the correct size. If you are unsure how to choose the right size, please feel free to contact us!
You have the following options for contacting us:
- Via our contact form here on the website
- Send us an email to hallo@naosu.de
- Call us at +49 2641 8970500 . You can reach us Monday to Friday from 8.00 am to 4.00 pm Clock.
